How do I return an item?
Your satisfaction is important to us.
Heirloom Registry™ Products
If a sticker, metal plate or other item purchased for use on The Heirloom Registry is damaged or otherwise defective upon receipt, we will replace it free of charge within 30 days of purchase.
In the unlikely event that the registration number associated with an item does not work or registers as "invalid," please contact us so that we can try and figure out what's wrong. If the error is on our end, we will replace it free of charge.
Home History Book™ archival journals
After you place your order, we will contact you to provide a mock-up of your customized nameplate. It is important that you carefully review the nameplate for accuracy and follow the instructions that come with the mock-up to alert us of any errors or corrections to the address. Once you have confirmed the accuracy of the nameplate, we will engrave and permanently attach it to your Home History Book.
Because the nameplate is permanently attached, our ability to accept returns is limited solely to those rare instances in which the book itself is damaged or otherwise defective. In such case, the book must be returned unmarked and in original, "new" condition within 30 days.
(Note that as we explain in our full product description for the Home History Book Premier, because the book is bound in 100 percent genuine leather, we cannot accept returns due to markings that naturally occur on the hide.)
Genealogy and Archival Preservation Products
We will accept, return and refund your purchase on items shipped back to us in unused, "new" condition within 30 days of purchase.
Please contact Houstory's customer service for more information on returning an item. Thank you.